Vehicle- The default vehicle meantime for these tours is a 2018 Toyota luxury van type MPV which in addition to the driver seats a further 7 adult persons.  The driver is an advanced trained driver. Vehicle and driver may change for a variety of reasons - specific details will be notified well in advance wherever possible 

Deposits- we will request a £50 deposit unless it is within 14 days of the requested tour in which case the full amount will be payable.  Payment taken by credit/debit card. This will confirm and secure your booking.. 

Tickets- Cost price of Tickets for attractions purchased in advance and at your request will be added onto the deposit. Whilst every effort will be made to get those refunded from the supplier it may be those tickets will not be refundable

Balances-The full balance will become due 14 days before the date of the requested tour and this will be requested by email.

Short Notice Bookings- If the booking is made at very short notice the driver will be able to collect the fee either in cash  at the time of collection.

Cancellation, more than 14 days notice - Cancelled bookings outwith 14 days of the planned tour will be fully refunded minus a £25 administration fee.

Cancellation, less than 14 days notice -Cancellations made within 14 days of the planned tour will be refunded at 50 % of the cost unless a subsequent booking is made for that date in which case 

a full refund will be made minus a £25 administration fee.

Tickets and Cancellation- Regarding any cancelled tours where tickets for attractions have been purchased in advance upon your behalf, whilst every effort will be made to get those refunded from the supplier it may be those tickets will not be refundable 

Cruise Ships- Cruise Ship Tourists will be fully refunded if their ship has been unable to dock at the arranged port of collection.

Failure to turn up at the arranged meeting point- Potential Tourists having failed to notify cancellation or otherwise fail to turn up for any arranged tour will not be refunded.

Cancellation general– A sympathetic attitude will be taken as a general rule and in some cases at the discretion of the proprieter refunds may be made out with the circumstances detailed above

Passenger behaviour-Tourists who are intoxicated through alcohol or other substances or in any way disorderly, aggressive or belligerent will not be conveyed under any circumstances and no refund will be given. Tourists must comply with all local laws including the wearing of seat belts. Failure to heed the law may result in your being reported to the Police. Any deliberate breaking of the law or drunken , disorderly or belligerent or aggressive behaviour during the journey will result in the tour being terminated immediately wherever that may be and no refund will be given. Without exception, any person being verbally abusive or violent towards the driver will be immediately  reported to the police 

General Conditions of Website Usage

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Highland-Excursions.Com's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. The term Highland-Excursions.Com or "us" or "we" refers to the owner of the website. The term "you" refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

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The content of the pages of this website is for your general information and use only. It is subject to change without notice.

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This website uses cookies to monitor browsing preferences.

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 Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

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It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

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This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

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All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

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Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

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From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the websites. We have no responsibility for the content of the linked websites.

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Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales

LEGAL ISSUES AND DATA PROTECTION

Contents

1.Privacy policy

2.Copy write issues

3.Website disclaimer

4.Email use policy

1. Privacy Policy

This privacy policy sets out how Highland-Excursions.Com uses and protects any information that you give Highland-Excursions.Com when you use this website.Highland-Excursions.Com is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website then you can be assured that it will only be used in accordance with this privacy statement.

Highland-Excursions.Com may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st March 2015

What we collect:

(we may collect the following information)

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name and address

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contact information including email address and contact phone numbers

What we do with the information we gather:

(we require this information to understand your needs and provide you with a better service and in particular for the following reasons)

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internal record keeping.

We may use the information to improve our products and services.

Security:

We are committed to ensuring that your information is secure in order to prevent unauthorised access or disclosure.

we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies:

A cookie is a small file which asks permission to be placed on your computers hard drive. Once you agree the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. The cookie in no way gives us access to your computer or any information about you other than the data you choose to share with us.   

You can choose to accept or decline cookies. Most web browsers automatically accept cookies but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites:

Our website may contain links to other websites of interest. However once you have used these links to leave our site you should note that we do not have any control over that other website. Therefore we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information:

You may choose to restrict the collection or use of your personal information in the following ways.

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whenever you are asked to fill in a form on the website look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

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if you have previously agreed to us using your personal information for direct marketing purposes you may change your mind at any time by emailing us at admin@highland-excursions.com. We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so. You may request details of personal information which we hold about you under the Data Protection Act 2002. If you would like a copy of the information held on you please email us at admin@highland-excursions.com. If you believe that any information we are holding on you is incorrect or incomplete please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect

Copyright notice

This website and its content is copyright of Highland-Excursions.Com All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

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you may print or download to a local hard disk extracts for your personal and non-commercial use only

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you may copy the content to individual third parties for their personal use but only if you acknowledge the website as the source of the material. You may not except with our express written permission distribute or commercially exploit the content nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by Highland-Excursions.Com and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website. Through this website you are able to link to other websites which are not under the control of Highland-Excursions.Com We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However Highland-Excursions.Com takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

Acceptable email use policy

Use of email by employees of Highland-Excursions.Com is permitted and encouraged where such use supports the goals and objectives of the business. However, Highland-Excursions.Com has a policy for the use of email whereby the employee must ensure that they:

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comply with current legislation

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use email in an acceptable way

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do not create unnecessary business risk to the company by their misuse of the internet

Unacceptable behaviour:

The following behaviour by an employee is considered unacceptable:

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use of company communications systems to set up personal businesses or send chain letters

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forwarding of company confidential messages to external locations

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distributing, disseminating or storing images, text or materials that might be considered indecent, pornographic, obscene or illegal

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distributing, disseminating or storing images, text or materials that might be considered discriminatory, offensive or abusive, in that the context is a personal attac!, sexist or racist, or might be considered as harassment

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accessing copyrighted information in a way that violates the copyright

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breaking into the company's or another organisations system or unauthorised use of a password/mailbox

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broadcasting unsolicited personal views on social, political, religious or other non-business related matters

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transmitting unsolicited commercial or advertising material

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undertaking deliberate activities that waste staff effort or networked resources

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introducing any form of computer virus or malware into the corporate network

Monitoring:

Highland-Excursions.Com accepts that the use of email is a valuable business tool. However, misuse of this facility can have a negative impact upon employee productivity and the reputation of the business  

In addition, all of the company's email resources are provided for business purposes. Therefore, the company maintains the right to examine any systems and inspect any data recorded in those systems.in order to ensure compliance with this policy, the company also reserves the right to use monitoring software in order to check upon the use and content of emails. Such monitoring is for legitimate purposes only and will be undertaken in accordance with a procedure agreed with employees.

Sanctions:

Where it is believed that an employee has failed to comply with this policy, they will face the company's disciplinary procedure. If the employee is found to have breached the policy, they will face a disciplinary penalty ranging from a verbal warning to dismissal. The actual penalty applied will depend on factors such as the seriousness of the breach and the employees disciplinary record.

Agreement:

All company employees, contractors or temporary staff who have been granted the right to use the company's email services are required to sign this agreement confirming their understanding and acceptance of current policiesPolicies can be found on Highland Excursions website at

More info at http://highland-excursions.com/information-and-policies/ 

and https://highland-excursions.com/website-usage-terms-and-conditions/

©2015 Highland-Excursions.Com, all rights reserved